Quick Lane at Planet Ford 45

Always great service and helpful staff . I'm always in and out within 1 hour with a line.

So far it's ok, I get the day off when I take vehicles to oil change, doing this for several years.....but take a little longer even when its not crowded, still recommended

Sitting in the “Quick Lane” after making an appointment a week ago, I was not told my service was going to be here and not in the “Service Department”. I have never been to a service dept that they sit inside and don’t greet you. Anyway...get sent here. I am immediately told, “All of mechanics are in a safety meeting and there is no one to help you.” What?!? So I ask to speak to a manager, he’s on the phone. Finally, David asks if he can help. I’m irritated to say the least by this point. He tells me the mechanics are back, and they will get my car in for the 12 pm appointment. The manager pipes in and says, “but we can’t guarantee it will only take a couple of minutes.” David gets me checked in. I then go to get a cup of coffee, but it’s behind their counter, why? I don’t know! I then wait to be acknowledged and EVERYONE ignores me (even another “management team” employee who looks right at me).
Honestly, this would be a one star review and I would have walked out if it weren’t for David’s EXCELLENT CUSTOMER SERVICE. Planet Ford needs to have him do their customer service training and promote him to management ASAP. I don’t think I will ever come back, but if i do, I will not deal with anyone other than this gentleman.

I can only speak for oil changes and tire rotations, I go early and get out early (about an hour), been going here since they opened with 2 of our vehicles so 2 to 3 times a year for both, never had one problem, you need to keep in mind they don't make money on oil changes but on other repairs so you will be presented with suggested repairs in which it will be up to you to determine if repair/maintenance is needed. I do my own so I am aware of what is needed. If you are unsure or feel pressured you can always return later for the repair/maintenance. One thing I do like is the inspection report you get that includes tire tread, battery life, brake pad (not shoe) wear, etc. Here are a few things that keeps us coming back; location, convenience, good service, their deals (We get the 5 oil changes for price of 4 deal), free car wash. I understand I am not their ideal customer but I feel more comfortable bringing our vehicles here than the smaller shops due to liability.